The Product Forum - Future Aircraft Cabin Experience
Background
For Air New Zealand to remain competitive, we must lift ourselves out of the ordinary and deliver a customer-driven experience that is truly unique in its promise and delivery.
In late 2017, Air NZ embarked on a project to redefine our onboard customer experience.
Through a design led approach, customer centric product design and a collaborative working environment at Hangar22, the Future Aircraft Cabin Experience began to shape a portfolio of product enhancements, 18 months of research, customer testing and ideation, 1 year of supplier selection and product specification, 4 years of design and engineering have manifested into a cabin interior that reflects Air NZs brand promise of Manaaki – Taking care further and has delivered products and experiences that exceed our core customer needs.
DINZ Members will have priority as limited space.
Speaker(s)
Zoe Wenn & Sam Trustrum, Air New Zealand
Future Aircraft Cabin Experience
